Local coronavirus news

This page contains local support information only.  For health and other information regarding the Coronavirus (Covid-19) please see the following websites:

North Norfolk District Council     https://www.north-norfolk.gov.uk/tasks/projects/coronavirus/

Norfolk County Council     https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/coronavirus

For the latest Government health advice    https://www.nhs.uk/conditions/coronavirus-covid-19/

For UK Government guidance    https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance


  • Only accept help from people you know and / or trust. Never deal with unexpected cold callers
  • You do not have to agree to anything you don’t feel comfortable with
  • Police, health workers and others will not and do not call at your house to test for coronavirus or ask for money regarding investigations
  • Check the person calling at your door has valid identification, even if they are dressed in uniform
  • Do not transfer any money across to someone who calls you over the phone, banks will not ask for your personal security details
  • Do not trust anyone asking for money transfers or cash over the phone
  • Do not make shopping purchases from a company or person you do not know and trust. Use a credit card to pay to protect yourselves.

Norfolk Assistance Scheme

Due to the coronavirus situation, a coordinated emergency relief response has been developed for Norfolk people in crisis.  The Norfolk Assistance Scheme can help with an urgent need for:

  • Urgent food, emergency cash or household items such as white goods or beds
  • Urgent help with shopping, medication and other tasks – If you have no one to assist you, the Norfolk Assistance Scheme will arrange a delivery of food and refer you to the Covid-19 Community Response Team who will find support to help you with tasks like getting shopping, picking up prescription medication, and dog-walking. Also, welfare check calls (by telephone or on the doorstep) can be requested.
  • Urgent help with gas and electricity costs – You may be able to get help with fuel costs. Also contact your fuel supplier straight away if you’re behind with payments of your gas or electricity bills. See Citizens Advice for help if you’re on a pre-payment meter, have run out of credit and need gas or electricity urgently.

For further details see https://www.norfolk.gov.uk/care-support-and-health/support-for-living-independently/money-and-benefits/norfolk-assistance-scheme  

For Norfolk Assistance Scheme queries, tel 01603 223392 (option 5). Please be patient, as they are experiencing high call volumes.

Who is eligible for help via the Norfolk Assistance Scheme?

You must be a Norfolk resident aged 16 or over to apply for the Norfolk Assistance Scheme and you’ll be asked a set of questions to check if you’re eligible.
You may be eligible if you:
• Receive or have applied for an income-related benefit (including those who are self-employed or have recently been laid off work)
• Have ceased working and awaiting salary payment through the government scheme
• Have dependent children
• Have a disability or mental health problem
• Are fleeing domestic violence
• Need help to remain in the community
• Are part of a planned resettlement scheme (removals are suspended through NAS, but we can assess you for van hire/alternative removal companies)

How to apply

Requests for emergency cash or food due to the coronavirus situation should be made via phone on 01603 223392 (option 5) so they can be prioritised. Please be patient, as they are experiencing high call volumes. 

For all other help from the Norfolk Assistance Scheme, please apply online if possible at https://www.norfolk.gov.uk/care-support-and-health/support-for-living-independently/money-and-benefits/norfolk-assistance-scheme

Community support

North Walsham Good Neighbour Scheme

The GNS are offering a range of support for those with nobody else to call on including frequent befriending telephone calls, shopping, dog walking, collecting medication.  Tel 01692 558321 for help or if  you would like to volunteer. 

Please go onto the above North Norfolk District Council and Norfolk County Council websites frequently for up to date information concerning Covid-19 support updates in our area.

The following Helpline is available for Covid-19  business, benefits and council tax support.

Volunteer to support the Coronavirus (Covid-19) response

Voluntary Norfolk, Momentum and Community Action Norfolk are working with Norfolk County Council and local health providers to recruit volunteers for a county wide effort to respond to the Coronavirus (Covid-19 crisis. We are particularly keen to hear from people who have the skills to volunteer in health and social care roles, which have been identified as priority areas.

  • When you register, tick the COVID-19 (Coronavirus) Call for Volunteers box, as your Area of Interest.
  • You only need to complete the mandatory fields, but please make sure you include your phone number.
  • After you submit your details, you will receive a call back in due course from a member of our Covid-19 Volunteering Response Team to discuss what you can offer, what volunteers are needed in your local area and the next steps. Please be aware that this may take a bit of time as we coordinate our efforts with our partners
  • You may also be contacted by a VCSE organisation directly if they think you would be a good fit for their Covid-19 volunteering role.


North Norfolk MP Duncan Baker’s coronavirus page

This includes a list of local support groups and organisations across the district: https://www.duncanbaker.org.uk/coronavirus

Cromer Merchant’s Place

Merchant’s Place is staying open as long as possible.  It has a website page they are keeping up to date with support in the Cromer area  https://merchantsplace.co.uk/covid-19-local-support/   Alternatively give them a call: 01263 519454.

Food and shopping

North Walsham – Several local businesses have offered free home delivery. For details visit the Town Council’s website https://www.nwtc.org.uk/coronavirus-information/ 

Cromer – Merchant’s Place have a list of food and shopping support on their website https://merchantsplace.co.uk/covid-19-local-support/ 

Felmingham Village Stores are providing home delivery  Tel 01692 403340. 

Trunch Corner Stores have volunteers for telephone befriending, picking up shopping, medication, walking the dog.  The store owner Jenny Owen is co-ordinating tel. 01263 722072.

Mundesley – The following shops and services will deliver to anyone in the village who is in isolation due to the coronavirus.  Please contact each business for details and costs.

  • Mundesley Butchers tel 01263 720 796
  • Country Pickings tel 01263 720 054
  • The Corner House Café tel 01263 720 509
  • Trunch Village Stores tel 01263 722 072
  • Cromer Country Cars will pick up shopping, charges a fare. tel 01263 515 440
  • Lobster Pot (wet fish stall). tel 07828 149 629
  • Fish and Fry 01263 720 486 Daily deliveries no minimum order.
  • Swash Nosh 07788 375 453 will be providing a meal delivery service.
  • Premier Stores Cromer Road tel 01263 720 262 

The Banningham Crown pub in Banningham is offering delivery and collection of hot meals in the evenings.  See their social media or website www.banninghamcrown.co.uk   or tel 01263 733 534.

The Vernon Arms in Southrepps is also offering something similar.  See their social media or website www.vernonarms.com   or tel 01263 833355.

Woodland Holiday Park in Trimingham  is closed but are offering meal delivery service 4-7pm on Wednesday to Saturday and Sunday 12-3pm.  See website for menu and to order https://www.woodlandholidaypark.co.uk/  or tel 01263 579208.  They will also help with shopping if they can.

Social care

Dementia support at Furze Hill, North Walsham

The Salvation Army have had to close the respite days and Cameo sessions have also ceased until further notice.


Coach hire service Marrett’s Chariots, based in North Walsham, will help any vulnerable or elderly people needing any help with shopping, transport to doctors etc, free of charge.  Tel. 01692 406818

Norfolk Chauffeur Company, based in Mundesley, say that they will help anyone if they can.  Contact via www.NorfolkChauffeurCompany.co.uk, www.facebook.com/NorfolkChauffeurCompany or by calling 01263 502361.

Mental Health and Corona Virus


Bereavement and Grief help: 


NPCC guidance: What_constitues_a_reasonable_excuse_to_leave_the_place_where_you_live

Things to do