How to get Help

Can I get help?

If you are 18 or over, live in the parish of North Walsham and need one-off or short term assistance to do something you cannot undertake yourself, then you will be eligible to ask for support from the scheme. We cannot guarantee that every request can be met: it will depend on the availability of suitable volunteers. If we are unable to help, we will try to find someone else who can assist you. We can only accept requests from individuals themselves – or an advocate acting on their behalf.

You can contact us by phone (01692 558321) or by downloading a Request for Assistance form, completing it and returning it to us at: assistance@nwgoodneighbour.org.uk

Will I have to pay?

The practical help provided by volunteers is free. However, if the volunteers incurs costs in meeting your request e.g. by providing transport or materials, these costs must be met by you. Journeys are currently charged at 45p per mile. You will be told this cost before the job is undertaken and you will be given a receipt. There is no other charge for this service.

Details we need from you

To enable us to respond to your request we need to know your: Name; Address (Including Postcode); Telephone number and Email (if you have one); and the help you need (with as much detail as possible).

Download a Request for Assistance form

Safeguarding

(N.B. Safeguarding means protecting an adult’s right to live in safety, free from abuse or neglect.)

All our volunteers receive training, including safeguarding training, and are required to follow the scheme’s Safeguarding Procedure.

The scheme uses the Disclosure and Barring Service (DBS) to help confirm the suitability of all our volunteers for their positions of trust.

The scheme has a complaints procedure, should you need it.